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Task | Case Status | Assignment | Topics & Articles | Dates | |
|---|---|---|---|---|---|
Software Installation Issue Assist user with installing the new CRM software | Open Waiting on Customer • Severity High priority tasks | John Doe Customer: Alice Smith Queue: Technical Support | 1 topic 0 KB articles | No date set Created: Aug 15, 2023 | |
Ongoing Patching for Known Bugs Deploy and verify patches for recurring software bugs affect... | Closed Completed • Severity Low priority tasks | John Doe, Jane Smith Customer: Alice Smith Queue: Technical Support | No topics or articles | No date set Created: Oct 5, 2023 | |
User Interface Redesign Redesign main dashboard for improved usability | In Progress Active Development • Severity Normal priority tasks | Michael Johnson, David Brown Customer: Alice Smith Queue: Billing & Accounts | 1 topic 0 KB articles | No date set Created: Feb 1, 2024 | |
Service Agreement Renewal Process annual service contract renewal for enterprise clien... | In Progress Active Development • Severity High priority tasks | Daniel Kim, Michelle Lee Customer: Alice Smith Queue: Billing & Accounts | 1 topic 0 KB articles | No date set Created: Feb 8, 2024 | |
Customer Data Export Export customer data for migration to new system | Pending Waiting for Resources • Severity High priority tasks | Kevin Anderson, Amanda Martinez Customer: Alice Smith Queue: Billing & Accounts | 1 topic 0 KB articles | No date set Created: Feb 14, 2024 |