Task | Case Status | Assignment | Topics & Articles | Dates | |
|---|---|---|---|---|---|
Software Installation Issue Assist user with installing the new CRM software | Open Waiting on Customer • Severity Level 2 | John Doe Customer: Alice Smith Queue: Technical Support | 1 topic 0 KB articles | No date set Created: Aug 15, 2023 | |
CRM UI Enhancement Improve the user interface for the CRM system | Open Needs Assignment • Severity Level 3 | Jane Smith Customer: Bob Johnson Queue: Billing & Accounts | 2 topics 0 KB articles | No date set Created: Sep 1, 2023 | |
Network Troubleshooting Diagnose and fix connectivity issues in the local network en... | In Progress Testing • Severity Level 1 | Michael Johnson, Sarah Williams Customer: Charlie Brown Queue: Technical Support | 1 topic 0 KB articles | No date set Created: Sep 10, 2023 | |
Ongoing Patching for Known Bugs Deploy and verify patches for recurring software bugs affect... | Closed Completed • Severity Level 4 | John Doe, Jane Smith Customer: Alice Smith Queue: Technical Support | No topics or articles | No date set Created: Oct 5, 2023 | |
Critical Security Vulnerability URGENT: Security breach detected, immediate action required | Open Waiting for Approval • Severity Level 1 | Unassigned Customer: Diana Miller Queue: Technical Support | 1 topic 0 KB articles | No date set Created: Jan 15, 2024 |