The Knowledge Base Problem

Your business needs a knowledge base. Documentation. Articles. Solutions. FAQs. The repository of everything your team knows and your customers need.

So you evaluate: Salesforce Knowledge for enterprise. Zendesk Guide for support. Confluence for internal docs. Freshdesk and HubSpot for customer self-service. ServiceNow for ITSM. Notion for collaboration. Document360 for SaaS docs. Guru for knowledge cards.

Each has the same fundamental flaw: they're disconnected from your actual work. Articles exist in a silo. Support tickets reference them awkwardly. Customers search but can't find answers. Internal teams duplicate content because they can't find what already exists.

ThothOS solves this completely. Knowledge base integrated with tasks, CRM, support ticketing, and customer portals. No silos. No integrations. No compromises.

vs. Salesforce Knowledge: Same Power, None of the Cost

Salesforce Knowledge is the enterprise standard. Article management, categories, review workflows, customer portal publishing.

What ThothOS Includes:

✅ Article management with categories - Organize by topic and category tree

✅ 7-level status workflow - DRAFTS → WORK_IN_PROGRESS → AWAITING_INTERNAL_REVIEW → AWAITING_EXTERNAL_REVIEW → INTERNAL/EXTERNAL → ARCHIVED

✅ Status change audit trail - Track who changed status, when, why, with comments

✅ Direct task linking - Built-in, no custom fields needed

✅ Customer + Employee portals - Both included, no extra charge

💵 Price: $20/employee/month, everything included

vs. Zendesk Guide: Structure Over Chaos

Zendesk Guide is the most popular customer knowledge base. Article creation, categorization, search, customer portal. It works.

The Zendesk Guide Problem:

❌ Freeform content - No structure, every article different

❌ Basic status workflow - Just draft/published, no review process

❌ Limited search - Only searches title and body, not structured fields

❌ Basic task linking - Can reference tickets, but no reverse lookup

ThothOS Structured Approach:

This structure ensures completeness. Every article has symptoms (for customer search), cause (for understanding), resolution (for fixing), and workaround (for immediate relief).

Search works across ALL fields. Customer searches "error message" and finds articles by symptoms, not just title.

vs. Confluence: Customer-Facing + Internal

Confluence dominates internal documentation. Teams love it for collaboration, wikis, meeting notes, project docs.

Why Confluence Doesn't Work for Customer Support:

❌ Internal only - No customer-facing option (you need a separate tool)

❌ No workflow - Draft/published only, no review process

❌ Task linking requires Jira - Separate product, complex integration

❌ No CRM integration - Customer context missing

ThothOS Handles Both:

✅ INTERNAL status - Employee portal only, like Confluence

✅ EXTERNAL status - Customer portal visible, like Zendesk

✅ Formal review workflow - AWAITING_INTERNAL_REVIEW, AWAITING_EXTERNAL_REVIEW statuses

✅ Built-in task integration - No Jira needed

✅ CRM integrated - Customer context automatically available

vs. The Rest: Quick Comparisons

The Complete Feature Comparison

The Real Difference: Integration Without Silos

Every competitor listed above creates a silo. Knowledge lives in one place. Support tickets in another. Tasks in a third. CRM in a fourth.

You spend thousands on "integrations" to connect them. Zapier workflows. API calls. Middleware. The systems talk, barely, but the user experience is fractured.

A support agent sees a ticket. Searches for KB article. Switches to knowledge base. Copies link. Switches back. Pastes into ticket. Customer gets link but it's disconnected from ticket context.

The Bottom Line

You don't need separate tools for internal documentation (Confluence), customer knowledge base (Zendesk Guide), and knowledge cards (Guru).

You don't need to pay Salesforce $25/user for Knowledge plus another $2-10/user for portal access.

You don't need to integrate your knowledge base with your ticketing system because they're separate products.

ThothOS knowledge base: structured articles with 8 fields, 7-level workflow with audit trail, symptom-based search, direct task linking, employee + customer portals, category tree navigation - all integrated with task management and CRM. No add-ons. No integrations. No silos.