| Accounting & Billing | - ✓Customer billing & invoicing
- ✓Service billing management
- ✓Product billing automation
- ✓Rental billing & tracking
- ✓Company financial statements
- ✓Revenue recognition
- ✓Payment processing
- ✓Collections management
| +$75/user (Revenue Cloud) | Included (Financials) | ISP billing only |
| Human Resources | - ✓Employee management
- ✓Benefits administration
- ✓Recruitment & ATS
- ✓Expense management
- ✓Performance reviews
- ✓Time off tracking
- ✓Organizational charts
- ✓Document management
| ✗ | ✓ | ✗ |
| Payroll Processing | - ✓Payroll calculations
- ✓Tax withholdings
- ✓Direct deposit
- ✓Pay stub generation
- ✓Timesheet management
- ✓Overtime calculations
- ✓Deductions management
- ✓Year-end reporting
| ✗ | ✓ | ✗ |
| Sales & CRM | - ✓Contact management
- ✓Opportunity tracking
- ✓Quote generation
- ✓Order management
- ✓Customer portals
- ✓Loyalty programs
- ✓Gift cards
- ✓Sales analytics
| ✓ | ✗ | Basic |
| Inventory Management | - ✓Stock tracking
- ✓Multi-warehouse
- ✓Purchase orders
- ✓Vendor management
- ✓Barcode scanning
- ✓Reorder points
- ✓Inventory valuation
- ✓Transfer orders
| ✗ | +$15/emp (Supply Chain) | Equipment only |
| Rental Management | - ✓Rental agreements
- ✓Availability calendar
- ✓Damage tracking
- ✓Deposit management
- ✓Recurring rentals
- ✓Late fee automation
- ✓Maintenance scheduling
- ✓Asset utilization
| ✗ | ✗ | ✗ |
| Communications | - ✓Email campaigns
- ✓SMS messaging
- ✓Template library
- ✓Scheduled sends
- ✓Analytics tracking
- ✓Unsubscribe management
- ✓A/B testing
- ✓Segmentation
| +$50/user (Marketing Cloud) | ✗ | Basic email only |
| Contract Management | - ✓Contract creation
- ✓E-signatures
- ✓Renewal tracking
- ✓Compliance monitoring
- ✓Version control
- ✓Approval workflows
- ✓Vendor contracts
- ✓Customer agreements
| +$40/user (Contracts) | Limited | ✗ |
| Task Management | - ✓Service desk ticketing
- ✓SLA management
- ✓Knowledge base
- ✓Asset tracking
- ✓Change management
- ✓Problem management
- ✓Service catalog
- ✓Customer support portal
| +$75/user (Service Cloud) | ✗ | Basic ticketing |
| Learning Management | - ✓Course creation
- ✓Video hosting
- ✓Quiz builder
- ✓Certifications
- ✓Progress tracking
- ✓Compliance training
- ✓Mobile learning
- ✓SCORM support
| +$25/user (myTrailhead) | Included (Learning) | ✗ |
| Scheduling | - ✓Appointment booking
- ✓Resource scheduling
- ✓Shift management
- ✓Availability tracking
- ✓Conflict detection
- ✓Recurring schedules
- ✓Mobile check-in
- ✓Calendar sync
| +$50/user (Scheduler) | Included (limited) | Tech scheduling only |
| Benefits Administration | - ✓Enrollment management
- ✓Plan comparisons
- ✓Contribution tracking
- ✓Life events
- ✓FSA/HSA management
- ✓COBRA administration
- ✓ACA compliance
- ✓Benefits statements
| ✗ | Included (Benefits) | ✗ |
| Expense Management | - ✓Expense submission
- ✓Receipt capture
- ✓Approval workflows
- ✓Mileage tracking
- ✓Credit card integration
- ✓Policy compliance
- ✓Reimbursements
- ✓Reporting
| ✗ | Included (Expenses) | ✗ |
| Employee Portal | - ✓Self-service hub
- ✓Personal info updates
- ✓Document access
- ✓Time off requests
- ✓Pay stub viewing
- ✓Benefits selection
- ✓Training access
- ✓Company directory
| +$4/employee (Community) | ✓ | ✗ |
| Customer Portal | - ✓Account management
- ✓Invoice viewing
- ✓Payment submission
- ✓Support tickets
- ✓Order tracking
- ✓Document library
- ✓Service requests
- ✓Usage reports
| +$5-10/login (Experience) | ✗ | Basic portal |
| Analytics & Dashboards | - ✓Custom dashboards
- ✓Real-time metrics
- ✓Predictive analytics
- ✓Data visualization
- ✓Report builder
- ✓Scheduled reports
- ✓Mobile dashboards
- ✓API access
| +$75/user (Analytics) | Included (Prism) | Limited reports |
| Network Administration | - ✓User management
- ✓Role-based access
- ✓Security policies
- ✓Audit logging
- ✓SSO integration
- ✓API management
- ✓System monitoring
- ✓Backup management
| Included (basic) | ✓ | ISP focused |
| Recruitment & ATS | - ✓Job posting management
- ✓Applicant tracking
- ✓Resume parsing
- ✓Interview scheduling
- ✓Offer management
- ✓Background checks
- ✓Onboarding workflows
- ✓Referral programs
| ✗ | Included (Recruiting) | ✗ |
| Team Management | - ✓Organizational structure
- ✓Team assignments
- ✓Performance tracking
- ✓Goal management
- ✓Succession planning
- ✓1-on-1 tracking
- ✓Skill matrices
- ✓Collaboration tools
| +$25/user (Work.com) | ✓ | ✗ |
| POS System (Phase II) | - ✓Retail POS
- ✓Restaurant POS
- ✓Gas station POS
- ✓Inventory sync
- ✓Payment processing
- ✓Receipt printing
- ✓Customer displays
- ✓Offline mode
| ✗ | ✗ | ✗ |
| Website Designer (Phase II) | - ✓90+ modules
- ✓Drag & drop builder
- ✓E-commerce integration
- ✓SEO optimization
- ✓Mobile responsive
- ✓Custom domains
- ✓SSL certificates
- ✓Analytics integration
| +$25/user (CMS) | ✗ | ✗ |