The Problem

Your business needs task management. Cases. Tickets. Projects. Whatever you call them.

So you evaluate the market. Salesforce Service Cloud for enterprise cases. Monday.com for visual boards. Zendesk for customer support. Jira for IT tickets. Asana for projects. ClickUp for "everything." HubSpot Service Hub for CRM integration. Freshdesk and Zoho Desk for budget options.

Each promises to be "the one." Each has fatal flaws.

ThothOS replaces all of them. Here's how we compare to each, and why you'll never need another task management platform again.

vs. Salesforce Service Cloud: Same Power, None of the Pain

What ThothOS Includes:

✅ Full case management - Severity levels (1-5), statuses, sub-statuses, case update audit trail, scheduling queues

✅ Visual Kanban boards - Salesforce charges extra for Lightning; ours is standard

✅ Knowledge base - Built-in, fully integrated, no separate license

✅ Customer portals - Grid AND Kanban views, included free (Salesforce charges $2-10/user)

✅ Multi-company architecture - MSPs can manage all client companies in one system (Salesforce needs separate orgs)

✅ No consultants needed - Works immediately, no 6-month implementation

💵 Price: $20/employee/month, everything included

vs. Monday.com: Better Boards, Better Integration

Monday.com sells visual work management. Beautiful Kanban boards, drag-and-drop tasks, customizable workflows.

Where Monday.com Falls Short:

❌ No built-in CRM - You need to integrate with external systems

❌ No scheduling queues - Can't distribute work based on position/role

❌ No knowledge base - Can't link documentation to tasks

❌ Limited case management - No severity system, no case update audit trail

❌ Customer portals cost extra - $8-16/guest user on top of base price

What ThothOS Does Better:

✅ Same visual boards - Kanban by status, severity, topic, or sub-status

✅ Built-in CRM - Customer assignment, product/service tracking, regions

✅ Scheduling queues - Assign tasks to positions, balance workloads

✅ Knowledge base integration - Link articles directly to tasks

✅ Customer portals included - No per-guest charges

vs. Zendesk: Same Support Features, Better Visualization

Zendesk built the customer support category. Tickets, knowledge base, customer portal. It's good at what it does.

The Zendesk Problem:

❌ List-based interface - No Kanban boards without add-ons

❌ Limited to support - Not designed for internal project management

❌ No multi-company architecture - MSPs need separate instances

❌ Expensive at scale - Starts cheap, gets expensive fast

ThothOS Advantage:

✅ Visual + List views - Switch between table and Kanban instantly

✅ Support AND projects - Same system for customer tickets and internal work

✅ MSP-ready - Administration level manages all client companies

✅ Flat pricing - No surprise costs as you grow

vs. Jira Service Management: Less Complexity, More Clarity

Jira Service Management is powerful. Also: complex, technical, and built for IT teams who live in Atlassian products.

Why Teams Struggle with Jira:

❌ Steep learning curve - Non-technical users get lost

❌ IT-focused terminology - "Issues," "workflows," "schemes" confuse business users

❌ Requires Confluence for knowledge base - Another product, another login, more cost

❌ Limited CRM integration - Built for tickets, not customer relationships

ThothOS Alternative:

✅ Intuitive interface - Business users productive from day one

✅ Clear terminology - Tasks, statuses, severity - not "issues" and "schemes"

✅ Knowledge base built-in - No second product needed

✅ CRM integrated - Customer relationships and tasks in one system

vs. The Rest: Quick Comparisons

The Complete Feature Comparison

The Real Difference: Complete Software

Every competitor listed above forces the same compromise: choose between task management OR CRM OR support OR knowledge base OR portals.

Monday.com gives you beautiful boards but no CRM. Zendesk gives you support but no project management. Salesforce gives you everything but requires consultants and costs enterprise prices. Jira makes technical teams happy and confuses everyone else.

ThothOS doesn't make you choose.

The Bottom Line

You don't need nine different tools for task management, customer support, project tracking, and knowledge management.

You don't need to pay Salesforce prices for enterprise features.

You don't need to compromise between beautiful visualization and powerful functionality.

ThothOS is complete software. Everything you need for task and case management, integrated with CRM, knowledge base, customer portals, and multi-company support. No add-ons. No integrations. No surprises.