KNOWLEDGE BASE
Professional knowledge management with status workflows and advanced search
Complete knowledge base system with article management, search capabilities, and comprehensive analytics
Knowledge Management
Professional knowledge organization and tracking tools
Article Management
Comprehensive article creation and management with status workflows
- •Article title, purpose, symptoms, cause, impact tracking
- •Resolution and workaround documentation
- •Internal notes and commentary system
- •Inline editing with real-time updates
- •Article duplication and templates
Status Workflows
Multi-stage approval process with comprehensive status tracking
- •7-stage status workflow (Draft → Internal → External)
- •Awaiting internal and external review processes
- •Work in progress tracking
- •Archived article management
- •Status change history and audit trails
Advanced Search
Powerful search functionality across all article content
- •Full-text search across title, purpose, symptoms, cause
- •Search in impact, resolution, workaround, and notes
- •Category-based filtering with article counts
- •TreeView navigation with search results
- •Real-time search suggestions and filtering
Knowledge Dashboard
Real-time analytics and performance tracking
- •Articles by status distribution (pie charts)
- •Articles per category analysis (bar charts)
- •Recently updated articles tracking
- •Published vs draft article metrics
- •Category popularity and usage analytics
Advanced Features
Powerful knowledge management and workflow capabilities
Category Organization
Flexible categorization system with analytics
Status Management
Comprehensive status workflow and change tracking
Data Management
Professional data handling and validation
Analytics & Reporting
Comprehensive knowledge base insights
Knowledge Portal
Self-service portal for knowledge access and management
Pricing
Complete knowledge management platform. All features included. No additional fees.