Build Your Company Wiki

Document answers so employees find them without asking

• •Write articles with symptoms, cause, and solution
• •Add workarounds for temporary fixes
• •Include internal notes for staff context
• •Organize articles by category
• •Edit articles anytime with inline editing

Employees Search for Answers

Find solutions fast with full-text search

• •Search across all article content (title, symptoms, solutions)
• •Filter by category to narrow results
• •See article count per category
• •Browse all articles or search specific terms
• •View full article with all details

Review Before Publishing

Control what employees and customers see

• •Draft articles before publishing
• •Mark as Work in Progress while writing
• •Send for Internal Review before sharing
• •Publish as Internal (employees only) or External (customers too)
• •Archive old articles instead of deleting

Link Articles to Tasks

Connect solutions to project tasks

• •Link knowledgebase articles to tasks
• •See which tasks use which articles
• •Filter articles by linked or unlinked
• •Track which articles help with specific projects
• •Unlink articles from tasks anytime

Article Structure

Capture problems and solutions clearly

Categories

Organize articles by topic

Internal vs External

Choose who sees each article

Easy Editing

Update articles without hassle